Baraa's CV

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Baraa Sulaiman

Customer Service Representative

Sharjah, United Arab Emirates

Profile summary

Customer Service Representative with 4 years of progressive experience in customer operations and administrative support. Multilingual professional fluent in 5 languages with a track record of managing VIP client relations and coordinating service procedures. Committed to delivering structured service delivery and maintaining regulatory compliance across daily operations.

Career highlights

Customer Operations: Manages VIP customer services and resolves customer inquiries to maintain operational standards while supporting traffic-related procedures.

Scheduling and Coordination: Coordinates VIP appointments, driving tests, training schedules, and service requests using systematic documentation and administrative support.

Professional Certification: Holds multiple credentials including an IELTS certificate and sign language certification to support diverse communication needs in client relations.

Key skills

SkillsCustomer Service VIP Customer Service Communication Skills Organizational Skills Problem Solving Time Management Administrative Support Microsoft Word Microsoft Excel Scheduling & Coordination Reception Management Teamwork

Professional experience

Customer Service Representative & VIP ServicesJan 2023 - Present
SHARJAH DRIVING INSTITUTE (SDI)

Directs daily administrative workflows and customer operations, coordinating cross-departmental communication to maintain regulatory compliance and operational efficiency. Oversees specialized VIP client interactions, scheduling, and service delivery procedures to uphold institutional standards.

  • Manages VIP customer services and ensures a premium level of customer satisfaction.
  • Coordinates VIP appointments, driving tests, training schedules and service requests.
  • Maintains accurate operational records through systematic documentation and data entry.
  • Supports traffic-related services and procedures in accordance with established regulations.
SHARJAH DRIVING INSTITUTE (SDI)Jan 2023 - Present
Customer Service Representative & VIP ServicesAssisting customers with registration, inquiries and service procedures

Directs customer service operations and VIP client relations, coordinating appointments, training schedules, and administrative workflows across departments.

  • Manages VIP customer services and resolves customer inquiries to maintain operational standards.
  • Maintains accurate operational records, documentation, and traffic-related service procedures.

Education

HIGH SCHOOL DIPLOMAJan 2020
Al Orouba School for Secondary Education

Certifications

Sign Language Certificate
IELTS CertificateIELTS
Business Workshop Certificate
Experience Certificate in Financial Markets
High School Certificate
Highly motivated and dedicated professional with over 3 years of experience in
customer service, VIP services, reception, administrative support, scheduling, andVIP
traffic-related services. Strong communication, organizational, and problem-solving
skills with a proven ability to build positive relationships and deliver excellent service.

Languages

Arabic · Native

Urdu · Professional

Hindi · Professional

English · Professional

Sign Language · Basic